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        <meta name="copyright" value="Copyright 2000 Ipswitch, Inc." /><title>File list is missing, blank, or unreadable</title>
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        <h1>
            <MadCap:keyword term="temporary directory (defined);debugging" />File list is missing, blank, or unreadable</h1>
        <p><span style="font-weight: normal;"><MadCap:keyword term="problems" />If you can connect to a FTP site 
 but don't get a directory/folder listing, it may be due to one of several 
 different problems. The procedure below gives you some troubleshooting 
 options.</span>
        </p>
        <ol>
            <li style="font-size: 8pt;" class="p-Topic-Text-Numbered">
                <p class="Topic-Text-Numbered">Disconnect 
 from the FTP site if you are currently connected to it.</p>
            </li>
            <li style="font-size: 8pt;" class="p-Topic-Text-Numbered">
                <p class="Topic-Text-Numbered">Change 
 to passive mode.</p>
            </li>
        </ol>
        <ul>
            <li style="font-size: 8pt;" class="p-Topic-Text-Bull2">
                <p class="Topic-Text-Bull2">View 
 the <span style="font-weight: bold;">Advanced</span><span> page </span>of 
 the Site Options.</p>
            </li>
            <li style="font-size: 8pt;" class="p-Topic-Text-Bull2">
                <p class="Topic-Text-Bull2">Select 
 <span style="font-weight: bold;">Use</span> <![CDATA[ ]]><![CDATA[ ]]><span style="font-weight: bold;">passive 
 mode for data connections</span>.</p>
            </li>
            <li style="font-size: 8pt;" class="p-Topic-Text-Bull2">
                <p class="Topic-Text-Bull2">Connect 
 to the site again. If the problem still exists, try the next step.</p>
            </li>
        </ul>
        <p>Change the host type to<span style="font-weight: bold;"> "<a href="..\2getstarted\changing_the_host_type.htm">Automatic 
 detect</a>." </span>This will take care of about 90% of all FTP sites. 
 If that doesn't work, see<span style="font-weight: bold;"><a href="determining_the_host_type.htm"> 
 Determining the Host Type</a>.</span></p>
        <p>&#160;</p>
        <p style="font-weight: bold;">&#160;</p>
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